Refund Policy - Vibe Fragrances
At Vibe Fragrances, we prioritize your satisfaction with every purchase. Our refund policy is designed to ensure a smooth and enjoyable shopping experience. Please take a moment to familiarize yourself with our guidelines:
1. Returns Eligibility:
- We accept returns for STORE CREDIT and/or exchange on orders placed within the continental United States. Unfortunately, returns/exchanges for international orders are not available due to shipping regulations.
- Only regular-priced items are eligible for a refund. Sale items, including those purchased with a promotion or discount code, are final sale but can be exchanged for store credit.
2. Return Process:
- Items must be returned within 14 days of the delivery date, as indicated by the USPS/UPS tracking number.
- Customers are responsible for the shipping costs associated with returning the item(s).
- Fragrances must contain at least 95% of the original liquid and be in their original packaging (box intact) for a refund.
3. Refund Deductions:
- A $5.00 restocking fee per bottle will be applied to money-back returns.
- Returns back to the original form of payment may take 5-10 business days.
4. Lost, Damaged, or Stolen Packages:
- Vibe Fragrances is not liable for return packages that may be lost, damaged, or stolen in transit. Customers should retain proof of postage and/or return tracking number.
5. Refunds (if applicable):
- Refunds are issued via STORE CREDIT ONLY, in the form of a Vibe Fragrances E-Gift Card.
- Late or missing refunds should be addressed by contacting your bank or credit card company.
6. Contact Information:
- For assistance or inquiries regarding refunds, please contact us at contact@vibefragrances.com.
7. Agreement to Terms:
- By placing an order with Vibe Fragrances, you agree to our return policy, alterations policy, and all other terms and conditions.
We appreciate your trust in Vibe Fragrances and look forward to providing you with exceptional products and service. Thank you for choosing Vibe Fragrances.
